Frequently Asked Questions Transparency is our core operating principle. Below is a comprehensive reference covering our lab operations, testing methodology, legal framework, data practices, and logistics.
Core Value Proposition What does an Assurd Certificate actually prove?
Do you buy, sell, or broker hardware?
Who actually issues the certificate — the testing facility or Assurd?
What hardware does Assurd currently certify?
Anti-Fraud & Certificate Integrity How do you prevent a seller from swapping the GPU after it's been certified?
How long is a certificate valid? Does it expire?
How do buyers verify a certificate when purchasing?
Can a certificate ever be revoked after it has been issued?
What is the Assurd Global Registry?
Logistics & Lab Procedures Is my hardware insured while at your lab or in transit?
Do you open the GPU or break the manufacturer's warranty seal?
What is the risk of hardware failure during the stress test?
How long does the certification process take?
Where are your labs? Do you accept hardware from outside Pune?
Do you certify water-blocked or custom-loop GPUs?
Service Tiers & Testing Outcomes What is the difference between the Standard and Premium certification tiers?
What is the Kairoscope suite?
What happens if my hardware fails the certification?
Why is the Certification Fee non-refundable if my GPU fails?
Cancellations & Refunds Can I cancel my order after placing it?
What happens if I initiate a bank chargeback instead of contacting Assurd?
Customer Obligations & Fraud What is the Customer Condition Declaration (CCD)?
What counts as a fraudulent submission, and what are the consequences?
What if an AITF submits a bad Certification Request and my hardware isn't certified correctly?
Privacy & Data What data is published to the public Registry when my hardware is certified?
Will my personal identity be publicly associated with the certificate?
Can I request deletion of my hardware's Registry record after certification?
How does Assurd handle my payment data?
What are my data rights, and how do I exercise them?
Lab & General Support: support@assurd.in — responses within 24 hours.
Billing & Cancellations: billing@assurd.in — include your Job Reference ID.
Legal & Data Grievances: legal@assurd.in — Grievance Officer, Assurd Techlabs (OPC) Private Limited, Pune 411043.